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Keeping all the 
good, and getting 
even better.
Some exciting changes are underway at BDCU, and we want to keep you well-informed.
Most importantly, 
we remain 100% locally-owned by Members.

Some things never change. BDCU remains 100% locally owned by Members.

Our vision is for BDCU to be a social and economic driver for our regions.

When you bank with Community Bank BDCU, you’re investing in your local community

Profits contribute to positive social impact projects right here in the Southern Highlands and Southern Tablelands.

Some things never change.

A new franchise agreement: even better banking for you

Our Alliance Bank Franchise Agreement commenced with Bendigo Bank in 2015 utilising some, but not all, of Bendigo’s banking products, services, capability and access.

Following a thorough negotiation, your BDCU Board and Executive team have approved a new 15-year contract with Bendigo Bank under the Community Bank Franchise model.

The new franchise agreement with Bendigo Bank will see us migrate to Bendigo Bank’s full banking capability.

This is good news for local BDCU Members because your banking products and services, particularly online banking, will get even better.

In addition to our Community Bank BDCU team, you’ll have support online and over the phone 7 days a week, and enjoy the convenience of access to over 500 branches across Australia through the Bendigo Bank network.

We know our team, personalised service and local branch presence matters, and through Community Bank BDCU, local banking is here for you – now and into the future.

Our local BDCU team is here to help, and we’re ready to answer any of your questions.

BDCU is local at heart, always has been, always will be. 

Our transformation supports our collective vision for the regions where BDCU, and now Community Bank BDCU operates.  Let’s prosper together and create positive opportunities for our community.

BDCU Alliance Bank Logo
Keeping you informed
Hear from Daniel BDCU Ltd Chair about what the change means for you and our broader, local community.
What comes next
01.
A new 15-year Community Bank Franchise Agreement is signed with Bendigo Bank
02.
Updated information is made available to Members through the BDCU team, BDCU website and other communications
03.
A series of letters and information documents will be emailed or posted to Members over the next six months
04.
Local Community and Member briefing sessions will be held over the next six months
05.
BDCU’s local team is here to help, and will reach out to support you through the transition
06.
Migration of our banking products and banking system will take place in early 2023
07.
BDCU Alliance Bank transforms into Community Bank BDCU
08.
More banking products, services, access and technology becomes available through Community Bank BDCU
09.
Signage and branding will change from BDCU Alliance Bank to Community Bank BDCU
10.
Profits generated continue to stay local, contributing to positive social impact projects across the Highlands and Tablelands
11.
BDCU remains 100% locally-owned by its Members
12.
BDCU celebrates its 60th Anniversary in 2023
What's changing?

Your banking experience will change, and get even better. Our current Alliance Bank Franchise Agreement commenced with Bendigo Bank in 2015, utilising some, but not all, of Bendigo’s banking products, services, capability and access. 

In order to leverage our existing relationship with Bendigo Bank, and provide BDCU Members with improved access to banking products, services and capability the BDCU Board and Executive team recently approved a new 15 year contract with Bendigo Bank under the Community Bank Franchise model. 

Our brand will change. You’ll be seeing more of the  ‘Bendigo Bank - Community Bank BDCU’ branding in your local community, alongside other BDCU brands, like The Collective Impact.

Our core banking system will change.  As we migrate to a new banking system and equivalent Bendigo Bank products your BSB, Account numbers and Accounts will change. Our team is here to help and will provide you with all the information you need to assist with the transition.

Your banking experience will change, and get even better. More products, services, capability and access will be on offer. Your online banking, or e-banking, will transition to Australia’s bigger, better bank: Bendigo Bank. We can help you set that up too if you need support.

After hours support will become available 7 days per week, and you will now have access to over 500 branches across Australia through the Bendigo Bank network.

What’s not changing?

Our Mutual status. BDCU will remain a Member-owned, social enterprise.  100% owned by locals, investing in the local community.

Our collective purpose is to create local opportunity and choice.

Our vision to be the driver of economic and social growth in our region is here to stay.

You’ll continue to see BDCU’s vision come to life in lots of ways; not only through Community Bank BDCU, but also through the activities of BDCU’s Collective Impact and our:

  • BDCU Community Grants Program

  • Apprentice Support Program

  • Fundraising activities

  • Corporate volunteering

Your friendly and knowledgeable local team will continue to be there for you, ready to help with the same high-quality personalised service you’ve come to expect from BDCU.

There will be no changes to branches as a result of the transition – your local teams will remain in place.

We will retain a local branch presence, and have access to over 500 branches across Australia through the Bendigo Bank network.

 

Your questions answered
You may have questions about what this new Community Bank BDCU Franchise Agreement with Bendigo Bank means for you and the broader, local community.
We hope you find this series of questions and answers helpful. If you have other questions for our team, get in touch. We’d love to hear from you and are ready and able to help.

No.  BDCU remains 100% locally owned by its Members.

Our current Alliance Bank Franchise Agreement commenced with Bendigo Bank in 2015, utilising some, but not all, of Bendigo’s banking products, services, capability and access. 

In order to leverage our existing relationship with Bendigo Bank, and provide BDCU Members with improved access to banking products, services and capability, the BDCU Board and Executive team recently approved a new 15 year contract with Bendigo Bank under the Community Bank Franchise model.  To access these benefits our current Alliance Bank Franchise Agreement will end.

Under the current Alliance Bank Franchise Agreement, the loans and deposits you hold with BDCU Alliance Bank are already held by Bendigo Bank.  Under the new Community Bank Franchise Agreement you will have direct access to Bendigo Bank loans, deposits and other banking products, services and banking technology.

At all times the Board and Executive team operates BDCU in the best interest of members and the community – this is at the heart of every decision.

The Board and Executive team has been researching, analysing, discussing and negotiating this new Franchise Agreement with Bendigo Bank for over 12 months.  At the same time they also considered other alternative contractual and operating arrangements.

We are confident our new Franchise Agreement with Bendigo Bank is a good deal for current and future Members of BDCU.  You will have immediate access to a wider range of banking products and services, a nationwide branch network and improved technology.  Our local ownership is retained, our local team remains in place, and all profits stay local.

BDCU’s vision is to do more good at the local level. 

BDCU exists to create local opportunity and choice for our Members and community.  Collectively we want to be a driver of social and economic growth in our regions.

It’s going to be an exciting five years for BDCU Members, with even better banking products and services on offer, together with a sustained commitment to contribute to meaningful, tangible social impacts across the Southern Highlands and Tablelands. 

BDCU remains 100% locally owned by its Members.

Our team and branch presence ensures that personalised, purpose driven banking remains local – now and into the future.

Your continued support of Community Bank BDCU ensures that your bank and local community thrives. 

BDCU continues to be an organisation driven to create local opportunity and choice for our Members and community. 

All profits from Community Bank BDCU remain local for the benefit of our Members and community.  Our commitment to positive social impact stands strong. 

Even better banking products and services.

Members and the broader local community will directly benefit from our expanded relationship with Bendigo Bank.  This includes immediate access to a wider range of banking products and services, a nationwide branch network and improved technology. 

Your continued support of Community Bank BDCU will ensure that your bank and local community thrives.  When Community Bank BDCU prospers, our Members and local community prospers.

Initiatives such as our Community Grants Program, Apprentice Support Program, fundraising and corporate volunteering, together with the commercial and social impact activities of Community Bank BDCU and The Collective Impact will ensure that BDCU is able to create future opportunities for our Members and community.  

We are positioning BDCU for a strong, prosperous and sustainable future.

There will be no changes to branches as a result of the transition – your local teams will remain in place.

We are committed to retaining a local branch presence.  Face-to-face, personalised customer service is, and continues to be, an important part of BDCU’s service offering.  

As part of the national Bendigo Bank and Community Bank network, Members will now also have access to 500+ Bendigo Bank and Community Bank branches around Australia.

Our local teams will remain in place.

We know local, personalised service is a big point of difference for BDCU.  Relationships have been critical to our success since 1963. 

Our ability to deliver for Members and the broader community is tied to strong, local relationships and personalised service.  We are here for you – now and into the future.

Over time we will be phasing out the Alliance Bank brand and you’ll be seeing more ‘Community Bank BDCU’ and ‘Bendigo Bank’ branding in your local community, alongside other BDCU social impact brands, like BDCU - The Collective Impact.

There will be no change to the way we support our community – our commitment to community is at the centre of our organisation, and this will continue.

You’ll continue to see BDCU’s vision come to life in lots of ways; not only through Community Bank BDCU, but also through the activities of BDCU – The Collective Impact and our:

  • BDCU Community Grants Program

  • Apprentice Support Program

  • Fundraising activities, and

  • Corporate volunteering.

Our Members and local communities are at the heart of BDCU – always have been, always will be.

The new Community Bank Franchise Agreement will see BDCU Alliance Bank migrate to Bendigo Bank’s full Community Bank capability.  Access to this capability is only made possible through the migration of BDCU’s banking system to Bendigo Bank’s.

Migration also includes the transition of your BDCU Alliance Bank products to equivalent Bendigo Bank products. 

Our team is here to help and will provide you with all the details you need to assist with the transition, including your new BSB, account numbers and accounts.

Your BDCU Limited Member number will stay the same, and will continue to provide you with access to your rights and responsibilities as a Member and Shareholder of BDCU Limited.

Your new account number(s), not your Member number, will become the reference number you use to access your loans and deposits.

Interest rates applicable to your loan(s) and term deposit(s) at the time of migration will carry over to the new banking system and your new Bendigo Bank loans and term deposits.

Interest rates applicable to your at-call and savings deposit(s) will transition to the interest rates applicable to your new Bendigo Bank at-call and savings deposits.

Our team is here to help and will be able to provide additional information regarding transitioning interest rates closer to migration.

You don’t need to do anything right now. 

In the coming months you will receive information that will assist with the transition of your loans, savings, cards, and other banking products and services to the new banking system and equivalent Bendigo Bank products. 

We propose to provide the information to you electronically where possible, however if you would like all information physically mailed to you please contact our team on 02 4860 4000 or at support@bdcualliancebank.com.au

Our local BDCU team is here to help and answer any of your questions.

The transition is anticipated to take around six months, with completion expected in early 2023. 

During this time you can expect to receive a number of letters, emails and other forms of communication from BDCU Alliance Bank and Community Bank BDCU.  These will help guide you through the changes, and our team will be here to help make the transition as quick and easy for you as possible.

Our team is here to help, and we’re ready to answer any of your questions.

To get more information you can:

  • Call us on 02 4860 4000

  • Send us an email at support@bdcualliancebank.com.au

  • Drop into your local branch

  • Attend an upcoming local community briefing event.

  • Arrange a personalised appointment with one of our local, knowledgeable BDCU team members.

Contact us.
We're here to help

Your local team is ready to help. That’s a really good thing.

BDCU is local at heart, always has been, always will be. You can:

Call us on 02 4860 4000

Send us an email at support@bdcualliancebank.com.au

Drop into your local branch

Arrange a personalised appointment with one of our local, knowledgeable BDCU team members

Attend an upcoming local community briefing event.

Goulburn - The Collective
10am, Wed 24th August 2022
Goulburn - The Collective
2pm, Wed 24th August 2022
Bowral - Berida Hotel
10am, Wed 31st August 2022
Bowral - Berida Hotel
2pm, Wed 31st August 2022
This is such an exciting time for BDCU!

As a local and long-time member of the BDCU team I believe the new agreement will be great for our members, and the people of the Highlands and Tablelands.

We’re keeping all the good bits – and getting better! My team and I love knowing our members will be able to access the latest technology and a network of 500 branches and after hours support. But there’s more. The new agreement is a sustainable banking model which means not only great banking services but it will also support greater social outcomes for our regions.
Ross Webb, BDCU Staff Member, Local and Country Music Legend.
BDCU is local at heart, always has been, always will be.
What does this mean for you?
Your banking experience will change and get even better. More products, services, capability and access will be on offer
When you bank with Community Bank BDCU, you’re investing in your local community
BDCU remains 100% locally owned by our members and will continue to support our local communities
Visit our websites